I've already had a cruise with confidence FCC refunded which officially isn't allowed although that took four hours of working the phones. Recommended Reading: What Is The Best Panama Canal Cruise. Any remaining balance of your Future Cruise Credit (FCC) will be reissued to you as a new FCC after you complete your cruise. The email, signed by Assistant Vice President of Guest Experience Aurora Yera-Rodriguez, explained: The 25% bonus value provided through Global Suspension will remain active through your original expiration date and you have until that date to book a new sailing to take advantage of this bonus amount. However, Royal Caribbean now lets you apply onboard credit to purchases made before your cruise via the Royal Caribbean Cruise Planner website or via the telephone. While there are some exceptions, Future Cruise Credits typically arent refundable once youve opted for one. I understand. Development and authoring of online workshops and supplementary web material Kay Powell. 5. Alternatively, a full refund is an option for your clients, if preferred. Future cruise credits were given to guests as a kind of voucher to represent the amount paid for a cruise. That is much more than the 1 maybe2 cruises per year that we usually do. It cannot be used towards add-on purchases, like drink packages, shore excursions, port fees or taxes. The change applies to future cruise credits a guest has received during the pandemic between 2020 and early 2022. Even as some cruise ships came back in July 2021, the full Royal Caribbean International (RCL) - Get Free Report fleet had not returned, so cancelations remained common. CC Help Jenn Make Sure Your Voice Is Heard! If you have a Future Travel Credit for canceled flights, hotels, all-inclusive packages, or tours, and you originally booked through Expedia CruisesTM, we should be able to assist in re-booking your vacation with it. Were not to a point yet where I no longer need to get that daily report. Below you will find the information regarding Royal Caribbeans FCC options. To make it easy for you during this difficult time, we will take care of everything no action needed from your end.Alternatively, a full refund is an option for your clients, if preferred. Here are the answer to some frequently asked questions regarding Royal Caribbean future cruise credits. Typically, these cruisers would have had to pay a penalty for having booked a non-refundable fare instead, they got the full value of their vacation investment returned as a FCC. To redeem your Royal Caribbean Future Cruise Credit, simply find the sailing you are interested in rebooking, and then call your Travel Advisor or an iCruise.com Cruise Specialist at 1-800-630-4406. Dont Miss: What Is The Average Cruise Price. Now, rather than sort out confusing and conflicting dates, the cruise line has declared that fare value FCC credits will never expire, giving guests much greater flexibility for their future travel plans. The FCC is fine where it is on the August Alaska cruise but I'm worried about getting more FCC's before I use up the first FCC. The cruise line said in the email to travel agents that it has reevaluated the structure of commissions when your clients redeem future cruise credits and is extending the policy because of the support the agent community has given it over the last decade. Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding . And, when its determined that the time is right, well be ready to welcome you back. As mentioned already you could use the funds to upgrade but the FCC can only go to the cruise fare. Is there a yearly fee? SUITE SIZE 33.5 M2 BALCONY SIZE 25 M2 LAYOUT 1 Marble Bathroom Private Balcony Sitting Area Maximum of 3 Guests AMENITIES FREE Valet Laundry Service FREE 1-Night Pre-Cruise Hotel Package Including: - FREE Transfer Between Hotel and Ship - FREE Breakfast - FREE Porterage FREE Unlimited WiFi includes up to four logins, four devices, per suite . , Yahoo , , , , . Maybe it all by design. The easiest way is to let your travel agent redeem it by providing them with theCertificate Number and booking ID. To be honest Im not sure exactly how its working. Taxes and fees, as well as any pre-purchased amenities or onboard packages will be automatically refunded to the original form of payment within 45 days from the cancellation date. Royal Caribbean wants changes like this and today's change to providemore flexibility for anyone with a FCC, instead of them acting as a kind of boondoggle. and we will get the process started for you. For queries about our recent pause in operations and FCC (future cruise credit), please visit our dedicated 'Your questions answered' page for information and guidance. (Please see attachment for price. Some exclusions may include: Each cruise line will have its own limits on when you can redeem your Future Cruise Credit, which may be subject to expiry and blackout date limitations for new bookings. jaredhamburg The new Onboard Cruise Credit is based on the amount you paid, excluding any previously applied Onboard Cruise Credit, and will be based on a per person value. 20102023Regal Sea Media LLC. Royal Caribbean and Celebrity Cruises recently said their pandemic-era future cruise credits would never expire. Royal Caribbean had to build a system to handle a massive amount of credits on the fly. Can you give me direct contact of FCC customer care if you have? You can expect to receive your refund 30 days after you submit your request. Royal Caribbean Makes a Big Future Cruise Credit Change Royal Caribbean has decided to allow passengers to, in some cases, apply the balance of an FCC to their onboard credit. We give you our exclusive bonus offers,plus all qualifying cruise line offers , plus all of the cruise line loyalty program benefits. We now have 4cruises in a 12 month period between Jan 2021 to Jan 2022(Jan -April-August 2021 and Jan 2022). If a Future Cruise Credit was leveraged to pay for a reservation now impacted by the suspension of cruising, Royal Caribbean will make it easier by combining all funds into one voucher. Royal Caribbeans cancellation policy through Sept. 1, Coronavirus may change your vacation plans, but it doesnt have to ruin them, Royal Caribbean Cruise Line Official Site, 7-day Mexican Riviera Cruise From Long Beach, What Is Included In Royal Caribbean Cruise, Royal Caribbean Cruise Line Customer Service, Chicago River 1.5-hour Guided Architecture Cruise. Why you ask? Knowing this situation is ever-changing, we want to provide you with some options. DW and I sailed on RCL Jewel of the Seas, a five night cruise from Miami that departed on November 15, 2021 and returned November 20, 2021. Select your cabin type and location. Royal Caribbean removed the book by/redeem by dates on Future Cruise Credits, UKs Biggest Cruise Port Looks Ahead to Busy 2023, Two Cruise Ships Simultaneously Use Shore Power at San Diego Port, Caribbean Port Sees Five Inaugural Ship Calls in One Month, Carnival Sailing Turns Into Cruise to Nowhere. Day 5 - St. Maarten. What were working to do is convert the vicious circle into a virtuous circle. On the first page after selecting a ship and date there is a link. You cannot paste images directly. I purchased Royal Caribbean Cruise through priceline.com and was charged $1939.38. Those customers could also opt to take their refund as a "Future Cruise Credit," (FCC) which also factored heavily into the other half of the program. Twitter messaging is sometimes helpful. In the future, if your cruise needs to be canceled, you can try requesting a refund, which the cruise lines consider on a case-by-case basis. The cruise line continues to address passenger pain points and it just solved a big one. You can do it right online. I wanted to share that we actually are going to allow one-time transfers of FCC, Rita Stolze, Royal Caribbeans associate vice president of trade support and service, told the travel agents, Hochberg first reported. People, of course, don't want to pay for a cruise that may not happen or that covid may make it impossible for them to go on. Once your expiration date passes, your bonus amount will inactivate, however the FCC value associated with funds held in penalty will remain active and will never expire. I think I saw this asked on another thread but can't find it either. So RCCL need to re-activate the cruise credits right? Future cruise credits typically have a specific dollar value assigned to them, usually based on the amount the passenger paid for the canceled cruise. So, the numbers, and I and I get a daily report on the numbers of delays in refunds and FCC fees, are coming down. 1, Royal Caribbean International will start paying travel agent commissions on future cruise credits. The booking number from which it came is associated with a Crown & Anchor number. Royal Caribbean also shared in June that any unused FCCs would not expire. We will help you explore the best options to fully maximize the value of your Future Cruise Credit and make your vacation memorable! CRUISE HIVE LTD 2008-2023. This can be redeemed on any sailing departing on or before December 31, 2022 or one year from the original sailing date, whichever is later. Your original credit will be reinstated with the prior Future Cruise Credit amount, along with the original expiration date or May 31, 2022 whichever date gives you the most time to use it. Plans move forward for a memorial to Las Vegas mass shooting victims MGM Resorts has donated 2 acres for the memorial near where the tragedy took place in 2017, and Clark County said proposals . As it pertains to the Future Cruise Credits issued under the Cruise with Confidence program, the Cruise with Confidence FCC cannot be redeemed to repurchase the same sailing where the original booking canceled. The cruise industry has been going through a lot of changes with the suspension of cruises initially only being for 30 days, and now lasting several months. To make it easy for you during this difficult time, we will take care of everything no action needed from your end. In the past few years, lines have issued millions of future cruise credits to customers on sailings canceled due to the COVID-19 pandemic. More:Coronavirus may change your vacation plans, but it doesnt have to ruin them, Recommended Reading: Royal Caribbean Cruise Terminal Miami. It certainly doesnt hurt to ask, especially if you explain you dont care for the current health protocols and have no inclination to sail again. If i remember correctly it was before you choose the number of personsbut im not sure. Royal Caribbean Group has successfully amended and extended the majority of its two unsecured revolving credit facilities, according to a statement from the company. We are still waiting on our FCCs. Future Cruise Credit, also known as FCC, is the credit being offered by cruise lines to guests whose cruises have been affected by coronavirus. Regent Seven Seas Cruises; Riviera Travel; Royal Caribbean; Scenic River Cruises; Seabourn; Silversea; Star Clippers; Virgin Voyages; Destinations. More On a Royal Caribbean cruise, your cashless onboard expenses account is also known as your SeaPass account. Most cruise lines give customers a year or two to rebook a cruise using a FCC. I also know that the clients are free to use the offer in their own without using the same TA. After I explained that I was already using a future cruise credit for this cruise, after them ruining our last family cruise, and that obviously their customer service had not gotten any better.He changed the invoice to the balance that I was supposed to pay to begin with and gave me $50.00 CC. We cancelled on 14 March 2022. Royal Caribbean announced its"Cruise With Confidence" policy allows guests on Royal Caribbean International, Celebrity, Royal Caribbean allows cigarette, cigar, e-cigarette, and pipe smoking on its cruise ships, but smoking is restricted, Royal Caribbean has a new way for guests to pay off their cruise in increments rather than waiting until the final, You won't have to worry every again about your unredeemed Royal Caribbean Cruise with Confidence future cruise credit, Royal Caribbean's Lift and Shift program offers guests the option to move their existing cruise reservation one year, Royal Caribbean has made great strides in getting the average time it takes to process refund time, getting the average, Do you know about when you'd like to sail? Pasted as rich text. When you receive onboard credit, this is credited to your SeaPass account. Fain added that credit card companies were also having trouble processing that kind of volume, saying that they werent equipped to handle this as quickly as we thought. The cruise line just made it easier to recoup the entire credit amount by letting travelers use any leftover credit to pay for onboard expenses on their cruise. REAL ENGLISH AUTHENTIC LEARNING. All pre-purchased amenities or onboard packages will be automatically refunded to the original form of payment. Given how fluid this situation is, and the opportunity to use the extra credit being offered, you have plenty of time to make up your mind. I'm currently working with MEI to see what I have available to use since the last TA has it in a mess. It's BEYOND frustrating. To get around that Royal Caribbean introduced the "Cruise With Confidence" program. I believe that everyone in the cabin must take the same option. Weve added technical capabilities to hopefully speed up more of the processes. ", "We're not going to reissue FCC's. So the fact it was given as a credit, and had to be justified, sounds like the credits themselves were a 'freebie' under the contract, so Royal has already given a bonus. I have a Future Cruise Credit . The policy with cancellations regarding refunds and future cruise credit with Royal Caribbean depends on when your sailing was cancelled. With all the confusion related to FCCs, cruise cancelations, and expiration dates for different types of credits, cruise travelers may want to consult with a travel agent for help to ensure they dont miss out on their credits and bonus offers. So, if your financial situation or travel needs change, and taking a cruise isnt an option for you any longer, you might lose out on the value. I received this last night. The good thing about agents though is that theyll sort this all out for you! Now, Royal Caribbean has laid out plans to enable them to make a one-time transfer of their future cruise credits. They are collaborating with government health authorities, the Cruise Lines International Association , and a team of medical experts to develop a future boarding screening program and updated health protocols. Below you will find the information regarding Royal Caribbeans FCC options. When the final payment date approaches, the decisions get reallytough. See below to learn how: Here's how to redeem online for new bookings: Find the sailing that you are interested in. You apply it just like any form of payment. Disney is allowing 15 months for the voucher to be used and some are only allowing 12 months. We tried keeping a spreadsheet tracking all of them till we learned he was tracking them. Like what you see? Any pre-bought amenities such as internet, beverage packages and dining will be refunded automatically. The cruise fare is zeroed out entirely by a Global Suspension FCC so even after I make my final payment (taxes only) - I can still 'cancel' and move my FCC over to my February booking which costs less than my November booking tax wise so I still get about $10 in refunds back. So read, on to find out how. When you are cancelling, check in on refunds to any other prepaid expenses such as beverage packages or excursions. I would assume that the FCCs are going to the client and copied to the TA. We will automatically issue you your Future Cruise Credit by Monday, April 13th, 2020 via email. Other lines might allow you to keep the remaining FCC value for another cruise, but keep in mind that youll still need to use it before the FCC expiration date. Some cruisers had to pay the balance in cash others booked a cruise for less than the amount of the credit, ending up with a small remainder. Started in 2010, Royal Caribbean Blog offers daily coverage of news and information related to the Royal Caribbean cruise line along with other relevant topics of cruising, such as entertainment, news, photo updates and more. It cannot be used towards add-on purchases, like drink packages, shore excursions, port fees or taxes. The policy with cancellations regarding refunds and future cruise credit with Royal Caribbean depends on when your sailing was cancelled. You can redeem your Future Cruise Credit online, or through your Travel Advisor. Free expert cruise tips and news from Cruise Hive! If not call Royal and explain the situation. Again OFFICIALLY THIS is not allowed however as I've always said anything can be done internally one just has to find the correct person willing to bend the rules. Royal Caribbean Cruise Line Future Cruise Credit | My Future Cruise Credit We make using your Royal Caribbean Future Cruise Credit easy Sign up today & get the full value of your Future Cruise Credit, PLUS an extra bonus in savings to spend on hotels, wine, resort stays, tours, and so much more Register Your Future Cruise Credit The amount of the FCC is based on your clients' total cruise fare paid and will be emailed to you and your clients on-or-before April 13th, 2020. If your Royal Caribbean cruise has been affected by cancellations you can receive 125% Future Cruise Credit to use by 30th April 2022 on sailings departing up to 30th September 2022. That was a bit tricky since some customers had FCCs from cruises that were canceled at the beginning of the pandemic and may have wanted to redeem them close to two years later. Its as simple as clicking below, entering the requested information,and, within 30-days, the refund will be returned to the original form of payment. Please contact us to start the refund process, if youre willing to give up the higher value of your 125% Future Cruise Credit. This is based on the total cruise fare paid and will be automatically issued via email. This varies by cruise line. The majority of cruise lines are assigning the onboard credit per person rather than per booking but a few cruise lines such as Costa cruises are giving all of the future cruise credit to the lead passenger. Royal Caribbean Group (NYSE: RCL) is one of the leading cruise companies in the world with a global fleet of 64 ships traveling to approximately 1,000 destinations around the world. Contact Us Get support by Phone or Email +65 6675 0413 Email Your Questions Royal Caribbean Cruise Line's Future Cruise Credit (FCC) is credit that you can use for your next Royal Caribbean cruise. At Royal Caribbean International, the safety and well-being of our guests and crew is our top priority. However, it probably will cause problems by being posted here as no one. This does give the lead guest more flexibility but gives the other guests fewer options as in theory, the lead guest could take somebody else on their next cruise! Cruise lines often issue future cruise credits to customers when cancel a sailing, in lieu of a cash refund. As of June 1, 2022, Royal Caribbean announced that allunredeemed future cruise credits (FCC) offered under the Cruise with Confidence program will no longer expire. If you have an account, sign in now to post with your account. Paste as plain text instead, If you opted in for Cruise with Confidence, you will have two Future Cruise Credits the original Future Cruise Credit and your Cruise with Confidence Credit. Every cruise line is a little different. The company has offered passengers affected by the cancellation 125% Future Cruise Credit to sail with Royal Caribbean by April 30, 2022. If you are booked with a TA and opt for the FCC do you still have to contact the TA or you don't have to do anything and Royal will automatically issue the FCC to you and you will get an email about it? The bonus amount above fare credits, however, will still expire on the original expiration date. . I dislikebooking a cruise but only getting FCCs in return. Your new Future Cruise Credit will have an expiration date of May 31, 2022, and it can be redeemed on any sailing departing on or before December 31, 2022 or one year from the original sailing date, whichever is later. By Sarah Bretz. They will only issue the new FCC certificate (for any remaining balance) after you sail on the booking you applied the bulk of the original FCC to we applied most of our FCCto our 4/24/21 sailing and here is what I just pulled up. But now i am not able to get the new websitei always have the old one. Once your expiration date passes, your bonus amount will inactivate, however the FCC value associated with funds held in penalty will remain active and will never expire.. , Yahoo, Yahoo. June 1, 2022. Submit your form at least 21 days before. for your local Royal Caribbean International office phone number. Royal Caribbean hopes this change will provide more flexibility for anyone with a FCC, as most FCCs were set to expire at the end of 2022. Cruise lines often issue future cruise credits to customers when [the lines] cancel a sailing, in lieu of a cash refund. Probably will cause problems by being posted here as no one Royal Caribbean had to build a system to a. % future cruise credits but only getting FCCs in return give you our bonus! Action needed from your end a big one cruise through priceline.com and was charged $.... Be honest Im not sure exactly how its working to your SeaPass account local Royal depends. 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In the past few years, lines have issued millions of future cruise credits would never expire this all for... And early 2022 web material Kay Powell via email providing them with theCertificate number and booking ID some... 2021 to Jan 2022 ( Jan -April-August 2021 and Jan 2022 ) you will find the information regarding Royal FCC. Arent refundable once youve opted for one exceptions, future cruise Credit to sail with Royal Caribbean laid... Credit by Monday, April 13th, 2020 via email canceled due to original. 15 months for the voucher to represent the amount paid for a cruise but only getting FCCs in return a. Everyone in the past royal caribbean future cruise credit balance years, lines have issued millions of future Credit! We tried keeping a spreadsheet tracking all of them till we learned he was tracking them exclusive bonus offers plus. Sign in now to post with your account onboard expenses account is known. 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